Shipping policy
Shipping Policy
At SockyWocky, we strive to ensure a smooth and transparent delivery experience for all orders.
Order Processing
All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.
Estimated Delivery Times
Austria: Free standard shipping on all orders. Please allow 3–5 business days for regular shipping.
European Union (Other Countries): Shipping costs and transit times depend on the destination and are shown at checkout. Transit times are in addition to the 1–3 business day order processing time. Croatia: EUR 6.99, 3–4 business days in transit (4–7 business days including processing). Bulgaria: EUR 6.99, 4–5 business days in transit (5–8 business days including processing). Delivery estimates outside Austria vary by destination.
Delivery times are estimates and may vary depending on your location, carrier operations, or other external factors.
Shipping Costs
Shipping fees for destinations outside Austria are calculated at checkout based on your location.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Contact Information
If you have any questions regarding shipping or delivery, please visit our Contact Us page or reach out to us directly:
Socky Wocky
📍 Store 1: Singerstraße 4, 1010 Wien, Austria
📍 Store 2: Wollzeile 21, 1010 Wien, Austria
📍 Store 3: Sigmund-Haffner-Gasse 3, 5020 Salzburg, Austria
Phone: +436933016387
✉️ Email: socky@sockywocky.com
